Call-Emma.ai: CCS AI Solution
Sample Results - AI Analysis & Call Transcript

Call-Emma.ai is a cloud or self-hosted, enterprise-grade call center software addon designed to process call recordings, generate AI-powered insights and analysis, and directly deliver the results into your CCS platform via an API. The solution is scalable in the cloud, highly configurable, multi-tenant ready, and built for usage-based billing.

API AI Insights CCA Audio Recording Containerized Enterprise grade Cloud Agnostic Scalable Multi-Tenant Configurable High Volume Easy to Integrate

We are accepting applications for preferred licensing terms for Call-Emma AI Call Center Solution. Please contact Sales.

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Sample Results of an Analysis

The following is an example of AI insights generated by the call-emma system. This audio clip, featuring a customer service call with high levels of background noise, was processed on a MacBook M2 Pro utilizing both GPU and CPU resources. The 5:45-minute call was analyzed in just 192 seconds, demonstrating the system's impressive efficiency. The results displayed below showcase the output from seven AI prompts (with the actual prompts intentionally concealed), highlighting the system's capability to extract valuable insights despite challenging audio conditions.


Audio from the Call

This is the exact audio recording used to generate the results below. Listen to it to hear the poor quality of the recording, the HTML table below is created just to show the results and is not generated by the software.


Generative AI Results

The folowing is an example of what the system would output in html format for the call audio above. Note that the results are also output in API format or can be directly inserted into your chosen database table via our connectors.