Feature Categories
Generative AI Features
Leverage advanced AI capabilities with customizable prompts and multiple model options.
Integration with Your CCS
Seamlessly integrate with existing call center systems through comprehensive API access.
Deployment
Flexible deployment options for both on-premise and cloud environments with auto-scaling.
Audio Filtering
Advanced AI-powered audio processing for enhanced quality and transcription accuracy.
Speech-to-Text & Privacy
High-accuracy transcription with speaker identification and automatic PII redaction.
Tenant & Usage
Comprehensive tenant management with detailed usage tracking and customizable billing.
Data Storage
Secure, flexible storage options for all your call data and AI-generated insights.
Generative AI Features
Preconfigured GenAI Prompts
Leverage our comprehensive suite of 20+ pre-configured AI prompts, expertly optimized to extract maximum insights from your audio conversations, enabling immediate value generation without the need for custom development.
Customizable GenAI Prompts
Enhance call transcript analysis by applying your own tailored prompts to unlock specialized features, perform targeted assessments, conduct compliance checks, and generate business-specific insights that align with your unique operational requirements.
Select Your AI Model
Choose the AI model that best balances quality and cost for your needs. Run it on your own instance or server, or use external AI services for processing.
AI Agent Ready
Allow Call-Emma to integrate as an AI Agent via MCP server into external AIs like Claude so its full database can be accessed and processed.
Chat with Your Data
Interact with call data through AI-powered chat to generate insights and cross-call statistics across all use cases, with minimal effort.
Integration Features
API Access with Clear Documentation
By providing complete and clear API documentation, call center software developers can more easily integrate the solution into their ecosystem. The API framework used by Emma is FastAPI.
Preconfigured and Ready to Launch
Emma comes with a preconfigured setting, allowing cloud operations engineers to install and run the solution on an instance and launch it within minutes—enabling quick testing and operation, and making it ready for developmental integration via the API.
Integrates with Existing Databases and File Storage Systems
We understand that architects and software managers prefer a unified database and file storage system. Emma takes this into consideration and can integrate with your preferred system after configuration.
Deployment Features
Streamlined Deployment
Accelerate implementation with pre-configured container templates designed for seamless deployment across both on-premise and cloud environments, reducing setup complexity and time-to-value.
On-Premise or Cloud Deployments
Our containerized architecture supports both on-premise and cloud deployment models, providing enterprises with the flexibility to choose the infrastructure that best aligns with their security requirements and operational preferences.
Auto-Scalable Architecture for High Volumes
Scalability is a cornerstone of our enterprise-grade solution. Our containerized architecture, combined with scalable cloud infrastructure, ensures reliable system scaling and comprehensive monitoring capabilities to meet growing business demands.
Cloud-Agnostic Compatibility
The containerized structure can be used for both on-premise and cloud deployments. We recommend deploying it on AWS, Azure, Google Cloud, Oracle, or Alibaba Cloud.
Audio Features
Supports Multiple Audio Formats
Process audio calls in formats such as WAV, MP3, and MP4 for maximum compatibility.
AI-Powered Audio Filtering
Automatically enhances call quality by removing background noise, eliminating distractions, and enhancing voice clarity.
AI Audio Speed Optimization
Automatically adjusts playback speed to reduce transcription errors and improve transcript accuracy.
Stores Cleaned Audio Files
Saves filtered and enhanced audio files for compliance and easier supervisor review.
Speech-to-Text & Privacy Features
Selectable Speech-to-Text AI Models
Choose from multiple AI models to optimize transcription accuracy based on call type, audio quality, or language.
Speaker Identification via Diarization
Automatically distinguishes and labels different speakers in a conversation, enabling clearer transcripts and more accurate analysis.
Removes Personal Information
Automatically detects and redacts sensitive data like names, addresses, and account numbers to support privacy and compliance.
Tenant & Usage Features
Tenant Management and Usage Details
Provides detailed control and visibility over each tenant's configuration, activity, and resource usage for streamlined operations and billing.
Per-Tenant Billing Customization
Enables tailored billing setups for each tenant based on usage, features, or contract terms.
Job Tracking & Server Workload
Monitors job completion and server workloads, enabling proactive scaling and efficient resource management.
Administration
Manage system settings, user roles, tenant configurations, and usage analytics to ensure smooth operation, security, and scalability across the platform.
Data Storage Features
Secure Storage
Choose your preferred storage option to securely store original audio, filtered audio, transcripts, and generative AI results.